Joybyte Games ("Joybyte", "we", "us", or "our") is a game development studio based in Lahore, Pakistan.
This Privacy Policy explains what information we collect, why we collect it, and how it is handled when you play a game we've published, visit our website, or otherwise use a Joybyte product ("Services").
By using our Services, you agree to the practices described in this policy. If you have any questions before using our Services, you can contact us at privacy@joybytegames.com.
01Scope of this Policy
This Privacy Policy applies to our website, games, applications, support channels, and any other services that link to this policy.
Some games are developed by Joybyte but published under a client's brand. Those products may be governed by the client's own privacy policy instead of this one.
You may use many of our Services without providing personal information. However, certain features such as cloud saves, multiplayer functionality, or purchases may require limited personal information.
- Our website and pages linking to this policy.
- Games and applications published by Joybyte Games.
- Support forms, customer service channels and social media pages operated by Joybyte.
02Information We Collect
Information You Provide
- Account information when signing in with Google Play Games, Apple Game Center or similar services.
- Information you provide when contacting support, including your email address, screenshots and messages.
- Purchase confirmations received from app stores after successful purchases.
Information Collected Automatically
- Device model and manufacturer.
- Operating system and version.
- Application version.
- Language settings.
- Crash reports and diagnostics.
- Approximate location based on IP address.
- Gameplay statistics such as levels completed, session length and progression.
- Advertising identifiers used by advertising partners.
Information From Third Parties
When you sign in using Google, Apple, Facebook or another platform, we may receive limited profile information that the platform chooses to share based on your privacy settings.
03How We Use Your Information
Joybyte Games does not sell personal information to data brokers or unrelated third parties.
- Provide and maintain our games and services.
- Save and synchronize player progress.
- Enable achievements, multiplayer and cloud saves.
- Process purchases and unlock paid content.
- Respond to support requests.
- Improve gameplay, balancing and performance.
- Detect bugs, crashes and technical issues.
- Show and measure advertisements where applicable.
- Prevent fraud, abuse and cheating.
- Comply with legal obligations.
04Advertising, Analytics & SDKs
Many of our free games rely on advertising and analytics services to improve the player experience, measure performance and support development.
Our games may integrate trusted third-party Software Development Kits (SDKs).
- Google AdMob for displaying advertisements.
- Firebase Analytics for anonymous usage statistics.
- Firebase Crashlytics for crash reporting.
- Firebase Authentication where account features are available.
- Google Play Games Services.
- Apple Game Center.
Advertising Choices
Players can manage advertising preferences through their device settings or through consent dialogs provided within supported games where required by applicable laws.
05In-App Purchases & Payments
All purchases are processed by the relevant platform such as Google Play, Apple App Store, Steam or another storefront.
Joybyte Games never receives or stores your payment card information.
We only receive confirmation that a purchase has been completed together with transaction identifiers necessary to unlock purchased content.
Refunds are managed according to the policies of the platform where the purchase was made.
07Data Retention
We retain personal information only for as long as necessary to provide our Services and fulfill the purposes described in this Privacy Policy.
Player accounts, cloud save data and purchase records may be retained while your account remains active and for a reasonable period afterward to resolve disputes, comply with legal obligations or enforce our agreements.
Anonymous and aggregated analytics data that can no longer identify an individual may be retained for longer periods to improve our games and services.
08Your Rights & Choices
Depending on your country or region, you may have certain rights regarding your personal information.
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information where permitted by law.
- Withdraw consent where processing is based on consent.
- Opt out of personalized advertising where supported.
- Request a copy of your personal information.
Submitting Requests
To exercise your rights, please contact us at privacy@joybytegames.com and include the name of the game and any account or player ID that may help us locate your information.
09Children's Privacy
Our games are generally intended for a general audience and are not specifically directed toward children under the age of 13.
We do not knowingly collect personal information from children without appropriate parental consent where required by law.
If we learn that personal information has been collected from a child without the required consent, we will take reasonable steps to delete that information promptly.
Parents & Guardians
If you believe your child has provided personal information through one of our Services, please contact us so we can investigate and remove the information where appropriate.
10Security
We use commercially reasonable technical and organizational safeguards to help protect your information against unauthorized access, disclosure, alteration and destruction.
These measures include secure hosting, encrypted communications where appropriate, access controls and monitoring of our production systems.
Although we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security.
- Secure cloud infrastructure.
- Restricted employee access.
- Routine security updates.
- Monitoring and incident response procedures.
11International Users
Joybyte Games is based in Pakistan, but our services may be used by players around the world.
Your information may be processed or stored in countries other than your own, including locations where our cloud hosting, analytics, advertising or infrastructure providers operate.
Whenever personal information is transferred internationally, we require our partners and service providers to protect it using appropriate safeguards and in accordance with applicable privacy laws.
12Games We Build for Clients
Joybyte Games develops both original titles and games on behalf of clients.
When a game is published under a client's name, that client is generally responsible for determining how player information is collected and processed.
In those situations, the privacy policy linked within that game's store listing or application will apply instead of this Privacy Policy.
Joybyte may process player information on behalf of clients only as instructed under contractual agreements and solely for providing development or technical services.
Client Projects
If you are playing a game published under another company's brand, please review that publisher's Privacy Policy for information about how your personal data is handled.
13Third-Party Links & Services
Our website and games may contain links to third-party websites, social media platforms, stores or online services that are not operated by Joybyte Games.
We are not responsible for the privacy practices, content or security of those third-party services.
We encourage you to review the privacy policies of every third-party website or service before providing any personal information.
14Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our games, technologies, legal obligations or business practices.
When material changes are made, we will update the 'Last Updated' date shown at the top of this page and, where appropriate, provide additional notice through our website or within our games.
Your continued use of our Services after any changes become effective constitutes your acceptance of the revised Privacy Policy.
15Contact Us
If you have any questions, requests or concerns regarding this Privacy Policy or the way Joybyte Games handles personal information, please contact us using the details below.
- Email: support@joybytes.com
- Privacy Email: privacy@joybytegames.com
- Phone: +92 303 5484898
- Address: Building No. 11, Block C1, Johar Town, Lahore 54000, Pakistan
We're Here to Help
We aim to respond to privacy-related inquiries within a reasonable timeframe. When contacting us about your data, please include the name of the game or service and any relevant account information to help us process your request efficiently.
Questions?
If you have questions about this Privacy Policy or how Joybyte Games processes your personal information, please reach out to us. We'll be happy to help.